Undercover Business Consulting

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One of the most effective ways a business can manage their business from the inside-out, is by bringing in an outside troubleshooting consultant, to go "undercover" in the business to gain valuable information that will create effective solutions specifically tailored to meet your business needs.

As a Business Troubleshooter™ I lead the way in this type of "Undercover Business Troubleshooting" Consulting Service unlocking valuable insights into your Business.

My Undercover Service is the most in depth and broad analysis a company or organisation can get anywhere.

Undercover consulting can be used in a wide range of sectors to provide a constant barometer of sales and marketing initiatives ranging from sales script generation to business expansion or as a measure of the overall customer journey. 

I take a close look at your day-to-day operations to gain a deep understanding of what is working well and what is not.

It is a tried and tested research method that can provide objective feedback across many of a company's key support functions including, physical store visits, contact centres and online channels.

Each case I work on is completely different, so the assignments are custom-made to fit each business situation. I have the techniques, insight and creativity to help you plan and execute the proper and most effective Undercover Business Troubleshooting Consulting Service.

This can include visiting the business as a secret shopper or working at one or more jobs or locations for a set period of time in order to understand the inner workings of the business.

Undercover Business Reporting

Customers interact with your business in many different ways and my services adapt to reflect your business model. I provide a way for companies to gather information about their business to improve customer service, training and overall operation.

Want to know what your customers really think?

The reporting process will include all findings and make recommendations that will help it become more efficient, competitive, and more profitable as well as helping the business fine tune efficiency, cut costs and waste, and create a competitive advantage.

I provide my clients with prioritised, practical and achievable recommendations for improvements that not only benefit the business, but staff and customers as well.